You and anyone else participating in therapy with you must be physically located in the state where your counselor is licensed, even for telehealth sessions. 

If I need to go out of town, can I still do a telehealth session? You may still keep your session if you are in the same state, otherwise you will need to reschedule for a time when you return.

Several things are happening during the intake process to get your initial appointment set up

• You and anyone else participating in counseling with you are signing the forms and providing some key information
• The administrative team is verifying your insurance benefits and matching you with a counselor
• The counselor is connecting with you to set up the initial appointment

All of these are happening simultaneously; the faster everyone completes their steps, the sooner the first session can happen.

Contact your counselor directly should you need to reschedule your appointment. That is the fastest way to communicate with them. You may also contact the office at 312-578-9990 or intake@symmetrycounseling.com and the administrative team will share the message with your counselor.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the counselor’s day that could have been filled by another client. As such, we require a 24-hour notice for any cancellation or changes to your appointment. Clients who provide less than a 24-hour notice, or miss their appointment, will be charged a $75 cancellation fee.

Note that cancellation fees are an out-of-pocket expense not tied to insurance plans, EAP, etc.

When filling out your initial paperwork, you have multiple options:

• Provide a credit card to automatically charge for sessions
• Receive electronic statements via text to pay your bill online

You can change your options at any time by contacting us at 312-578-9990 or intake@symmetrycounseling.com

It is important to have a strong therapeutic relationship. Contact us at 312-578-9990 or intake@symmetrycounseling.com and we can work with you on other possible options.